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Frequently Asked Questions

Everything you need to know.

I have never used skincare before, If I had to get one product, which one would I purchase first?

We always advise that the first step to really good skin is clean skin. Clean skin is the best foundation for any shave or product application. We recommend the Purifying Face Wash.

What skin type are the products suitable for?

The products are for all skin types. The ingredients used are non-irritants, allowing the products to work gently on the skin without any harsh effects.

How do I know if a product suits my skin or concerns?

We are experts and work with specialists in our field and are here to help. Should you need some advice on which 1833 SKIN products are going to be suitable for you, contact our support team at info@1833skin.com

How do I use the products?

All 1833 SKIN products include usage instructions on the packaging. If you have specific questions about how to use them when paired with other products, please contact us.

What happens if I have a reaction to the products?

Should you experience any allergic reactions or adverse effects from our products, we respectfully advise that you discontinue use immediately and reach out to us at your earliest convenience. If the symptoms persist, we recommend consulting a qualified general practitioner or dermatologist for further medical advice. Your health and safety are our top priority.

How long will it take to receive my products?

Shipping typically takes 2-4 working days, depending on your location. It may take longer if you are outside the UK and is influenced by your local courier. We always aim to ship as soon as possible.

Where do you ship to?

We now ship worldwide, as long as local laws allow it! We know that our community outside the UK and Ireland are eager to get their hands on our products and we're working hard to make that happen. Just a friendly reminder: if you're ordering from outside the UK or Ireland, you'll need to cover any local customs and duty fees. If you have any shipping questions, don't hesitate to contact us at shipping@1833skin.com. We're here to help!

What is the returns policy?

Visit our shipping and returns policy here for all details.